Returns Process

If you wish to return your purchase for any of the reasons below, please refer to the relevant section below to confirm your eligibility for a refund or replacement (subject to our terms and conditions) and instructions for returning items to us.

 

1. Returns policy for non-faulty goods

If you have had a change of heart and wish to return your purchase to us for a refund, you must notify us by email (customer.services@thetreasurechest.co.uk) within 7 working days of receiving the item (as per EU Distance Selling Regulations).
You must then return the item to The Treasure Chest unused and in its original condition and packaging within 7 working days of our confirmation reply by email.

Please send your item(s) to our warehouse address (listed at the bottom of this email), ensuring that you include one or all of the following within the returned package:

Any goods received back that we are unable to allocate to a customer will not be refunded.
Returns hand carried to the warehouse will not be accepted due to security reasons.
**Please note that the cost of returning the goods to us is your responsibility**

If the items are received back after 14 working days of you receiving your goods then refunds will be made purely at the discretion of The Treasure Chest. Any items received after 28 days will be refused.

Upon receipt of your goods we aim to process refunds within 14 working days. For orders placed directly through our website, the refund will be sent to the credit/debit card used to make the purchase. If you have purchased your product through a Daily Deals Website then you will need to request a refund from their customer service team. We will authorise refunds only once goods have been received back in suitable condition.

**Please note that refunds of the original postage and packaging fees for non-faulty goods purchased with a deal voucher are made purely at the discretion of The Treasure Chest.
 

Treasure Chest regret that unless there is a fault it cannot accept the return of the following if you have a change of heart or order the wrong size:

Your unwanted items are your responsibility until they reach our warehouse. We therefore strongly recommend that you use a tracked delivery service (Royal Mail 2nd Class Recorded Delivery as standard) and retain your proof of postage.

2. Returns policy for faulty, incorrect or damaged goods

If the product you have ordered has arrived in a non working condition, is not the product that was ordered or has been damaged in transit we do apologise sincerely. Items arrived damaged must be reported to us by email (customer.services@thetreasurechest.co.uk) within 7 working days of receipt. This enables us to attribute the damage to delivery. Items should be returned to us within 14 working days if  we require you to do so. Any items received back after this time frame will be considered for a refund or replacement at the discretion of The Treasure Chest.

For visibly damaged / faulty goods we can usually save you the inconvenience of returning your order to us. Please forward photograph(s) clearly evidencing the damage to customer.services@thetreasurechest.co.uk with your relevant details included. As long as we are able to confirm the damage, we should be able to arrange to dispatch a replacement out to you.

If you do not have access to a camera or the fault / damage cannot be evidenced by a photograph, then you have 14 working days from the date of delivery to return it to Treasure Chest for a refund or replacement. Returns of faulty or damaged goods beyond this deadline are purely at our discretion.

Please send your item(s) to our warehouse address (listed at the bottom of this email), ensuring that you include one or all of the following within the returned package:

Any goods received back that we are unable to allocate to a customer will not be refunded.
Returns hand carried to the warehouse will not be accepted due to security reasons.

Faulty products will be refunded or replaced only after we can confirm the issue via photgraph or after the product is returned and inspection by Treasure Chest. Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers. Treasure Chest aims to issue refunds within 14 days of receiving the faulty product.

Please be advised that if your item is not found to be faulty upon inspection we will require it to be returned in resale condition with the packaging complete to be able to provide you with a full refund. This is in accordance with our terms and conditions.

 

3. Re-imbursment of postage costs (faulty or damaged goods only)

For goods damaged in transit or genuine faults that are reported to us within 7 days from the delivery date, The Treasure Chest will reimburse you for the reasonable cost of shipping subject to receipt of proof of the shipping cost. The maximum amount payable by the Treasure Chest in respect of the return shipping cost is set out below.

For faults developed or notified after 7 days from receipt of goods, at it's discretion, The Treasure Chest may reimburse you for the reasonable cost of shipping subject to receipt of proof of the shipping cost.

Maximum amount payable by the Treasure Chest in respect of return shipping cost (prices in line with Royal Mail 2nd Class Recorded Delivery):

 

Please return items to the following address:

DM Logistics (Treasure Chest RETURNS)

Unit 5 Hoylake Business Centre (Opposite Links Business Park)

Carr Lane Industrial Estate

Hoylake, Wirral

United Kingdom

CH47 4AZ