Privacy & Terms2018-12-03T15:06:15+00:00



After School Special – Play and get double tickets. Valid on any public school day Monday to Thursday from 3pm until close. Excludes school holidays, bank holidays.

Under 5’s – Half price games Monday to Thursday

Excludes bank holidays

Super Wednesdays – Half price games all day plus double tickets

Excludes Christmas Eve

GAME CARD Bonus Tickets, Games and Credits

The Treasure Chest Game Card includes bonus tickets, games and credits. Card comes preloaded with additional tickets. Additional tickets can be accrued every time card is topped up with the amounts shown below. Free games are available each week as long as there is £5 credit on game card. Free games can not be rolled over from one week to the next. Free games exclude Pushers and Roll downs.

£5 card gives you £6 of credit, 10 tickets and 2 free games every week*

£10 card gives you £13 of credit, 25 tickets and 2 free games every week*

£15 card gives you £20 of credit, 40 tickets and 2 free games every week*

£20 card gives you £30 of credit, 60 tickets and 2 free games every week*

Same offers valid for top ups. Top up £5, £10, £15 or £20

Includes all games with flashing blue and green lights


Effective Date: November 30th, 2018

The Treasure Chest FEC Ltd are very respectful of the privacy concerns of the visitors to its site on the Internet. This privacy policy applies to This privacy policy describes how The Treasure Chest collects and uses the personal information you provide on our website It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.


The Treasure Chest makes a special effort to encourage children to consult with their parents before furnishing data. However, The Treasure Chest recommends that parents should supervise their children’s online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from disclosing online their name, address and other personal information without parental permission.

We do not seek to acquire information specifically from children under the age of 13 on the The Treasure Chest website or its mobile applications.

If you have questions or complaints regarding our privacy policy or practices, please contact us at:

The Treasure Chest FEC Ltd

Wings, Penn Road, Beaconsfield, HP9 2TS

Phone number: +44 7802883920
Email address:

Information Collection and Use

We collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address

We also collect the following information from you:

  • Birthdate, ages of children, shipping information, or other information that visitors voluntarily provide
  • Demographic information such as post code to help provide you with services

We use this information to:

  • Complete party or event reservations
  • Send you an order confirmation
  • Send Third Party’s email confirmation about party’s
  • Send you a newsletter
  • Send you marketing communication
  • Send you requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer contests and sweepstakes you entered, and notify you if you won
  • Respond to your questions and concerns
  • Improve our website and marketing efforts
  • Conduct research and analysis

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

Service Providers

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order, processing your payment, or offering customer services. These companies are authorized to use your personal information only as necessary to provide these services to us.

Legal Disclaimer

We may also disclose your personal information:

  • In certain situations, The Treasure Chest may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
  • as required by law, such as to comply with a court order, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
  • if The Treasure Chest is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • to any other third party with your prior consent to do so

Name of third-party partner: Finesse Websites

What info is shared with or collected by this partner? No user data is currently collected by this partner

Partner’s purpose: Web Designer

Link to partner’s privacy policy:

Google Inc. (YouTube)

Analytics, visitor traffic stats

YouTube, website tools, ad platform, analytics


User Internet usage/behaviour

Ad network, advertising

Twitter Inc.

Page links

Social sharing


Page links, likes

Social sharing


Page links, pins

Social sharing


Page links, likes

Social sharing


User Internet usage/behavior (no PII)

Ad network

Mediaplex / Conversant

User Internet usage/behavior (no PII)

Ad platform

Double Click

User Internet usage/behavior (no PII)

Ad platform

Google Adsense

User Internet usage/behavior (no PII)

Ad network

The chart lists the names of some of our third party partners and support provider entities, which may provide administrative services to our Websites. These entities may change from time to time and we will update this list as soon as practicable following any changes.

Opt-out Preferences

Out of respect for your privacy, you may choose to stop receiving our marketing emails by following the unsubscribe instructions included in these emails. We do send transactional emails when processing your orders and responding to your feedback/questions. You may not opt out of these emails as they are not promotional in nature.

Tracking Technologies

Technologies such as cookies, beacons, tags, and scripts are used by us and our tracking utility company who provides online customer support. These technologies are used in improving the user experience for completing forms for the reservation process, tracking behaviours so that we can provide relevant messaging and improve the overall experience, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

Analytics / Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. This data is used to track Internet usage and behaviour so that we can retarget you with relevant messaging and to improve the user experience.

Local Storage (HTML5)

Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity use Local Storage also known as HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.

Behavioural Advertising/Retargeting

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Data Supplementation

We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyse our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. Examples of the types of personal information that may be obtained from public sources or purchased from third parties and combined with information we already have about you, may include:

  • Address information about you from third party sources, such as the Post office, to verify your address so we can properly ship your order to you and to prevent fraud.
  • Purchased marketing data about our customers from third parties that is combined with information we already have about you, to create more tailored advertising and products.

Mobile Analytics

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data and where the application was downloaded from. We do not link the information we store within the analytics software to any personal information you submit within the mobile application, as we do not collect any personal information through the application.


The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at


From time to time, we display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at

Social Media Widgets

Our website includes social media features, such as the Facebook “Like” button and widgets, such as the “Share this” button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Changes To This Policy

We may update this privacy policy to reflect changes to our information practices at any time. Notice will be given when the privacy policy is changed. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.